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Refund Policy

Last updated: May 15, 2026

7-Day Money Back Guarantee

If you're not satisfied with Cup Clash, we'll refund your $2 platform fee within 7 days of payment — no questions asked, as long as the tournament hasn't started yet.

Eligibility

You are eligible for a full refund if:

Your payment was made within the last 7 days
The FIFA World Cup 2026 has not yet started (tournament starts June 11, 2026)
Your account has not been suspended for Terms of Service violations

Non-Refundable Situations

Refunds are not available if:

  • More than 7 days have passed since payment
  • The FIFA World Cup 2026 tournament has started (June 11, 2026)
  • Your account was suspended for violating our Terms of Service

Note: The $2 platform fee covers access to Cup Clash's technology. It is separate from any entry amounts or prizes arranged between group members. Cup Clash is not responsible for and cannot refund any money exchanged directly between group members.

How to Request a Refund

Email us at support@cupclash.live with:

  • Your account email address
  • The group name you paid to join
  • Your reason for requesting a refund (optional)

We process refunds within 3-5 business days. The refund will be returned to your original payment method via Paddle.

Contact

Refund requests: support@cupclash.live